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Customer flow management system

new generation of solutions

CUSTOMER FLOW MANAGEMENT .

Queues are one of the factors that reduce the loyalty of your customers. In addition, they lead to a decrease in the efficiency of the employees of the company themselves.
We offer a new generation of Earlyone solutions for customer flow management. 

Effective customer flow management

It minimizes the waiting time in queues and will lead to an increase in the number of customers served during the working day.

Monitoring the service process in real time 

Allows you to be aware of what is happening in the department regardless of your location! This way you can solve problems before they arise.

Transparent control of service personnel 

To ensure a high quality of service, it is necessary to monitor the performance of staff and optimize this work in time.

Fast collection of customer reviews 

Instant rating and feedback from your customers can be collected locally or via a mobile app, allowing  improve the quality of service.

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Government agencies

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Banks and financial institutions

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Medical institutions

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Telecommunication companies

Where is used

Manage your most
important resource - time!

Our software manages the movement of customers based on its personalized logic, making the work of service personnel simpler, more transparent, efficient and controllable.

EARLYONE ADVANTAGES

The solution is hardware independent and does not require special installation or any prepayment. 

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Mobile app

The client can pre-book his place in the queue and receive service at the chosen time, without waiting.

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Remote support

If necessary, our professionals will provide you with the necessary support remotely at any time.

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Staff Rotation

Earlyone  allows you to distribute your staff to all departments without the need for additional installations.

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Integration into your ecosystem

Use API to integrate into your CRM or other software solutions

HOW IT WORKS

Earlyone will improve your customer experience today 

In the mobile application, the client

1. Chooses a company

2.  Nearest branch

3.  The service you need

4.  Desired time

5.  Gets a better time suggestion  

6.  Ready!

If you are late, it is possible to postpone the ticket.

The client is notified when his turn is up.

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Customer promotion after booking through a mobile application or website 

The client activates the e-ticket using the terminal

The client is called by the operator at the set recording time

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Online monitoring for all branches

Allows company managers to control the entire service process during the working day:

  • see the level of workload of branches

  • receive notifications of violation of service standards

  • monitor the performance of individual employees on a daily basis

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OUR PROJECTS

Organizations We've Helped Take to the Next Level of Customer Experience

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BMA

Bureau for Migration and Asylum

The implementation of Earlyone at the Bureau for Migration and Asylum took only 4 days from the confirmation of the project. The solution helps to manage the increased flow of applicants from Ukraine. The project was appreciated by the Government of the Republic of Moldova, the Ministry of Interior Affairs and the Electronic Government Agency.

View more about project  >>

CONTACT US

Contact us with a question you are interested in and we will use all our experience and knowledge to help you