Customer flow management system
new generation of solutions
CUSTOMER FLOW MANAGEMENT .
Queues are one of the factors that reduce the loyalty of your customers. In addition, they lead to a decrease in the efficiency of the employees of the company themselves.
We offer a new generation of Earlyone solutions for customer flow management.
Effective customer flow management
It minimizes the waiting time in queues and will lead to an increase in the number of customers served during the working day.
Monitoring the service process in real time
Allows you to be aware of what is happening in the department regardless of your location! This way you can solve problems before they arise.
Transparent control of service personnel
To ensure a high quality of service, it is necessary to monitor the performance of staff and optimize this work in time.
Fast collection of customer reviews
Instant rating and feedback from your customers can be collected locally or via a mobile app, allowing improve the quality of service.
Banks and financial institutions
Where is used
Manage your most
important resource - time!
Our software manages the movement of customers based on its personalized logic, making the work of service personnel simpler, more transparent, efficient and controllable.
The solution is hardware independent and does not require special installation or any prepayment.
The client can pre-book his place in the queue and receive service at the chosen time, without waiting.
If necessary, our professionals will provide you with the necessary support remotely at any time.
Earlyone allows you to distribute your staff to all departments without the need for additional installations.
Integration into your ecosystem
Use API to integrate into your CRM or other software solutions
HOW IT WORKS
Earlyone will improve your customer experience today
In the mobile application, the client
1. Chooses a company
2. Nearest branch
3. The service you need
4. Desired time
5. Gets a better time suggestion
If you are late, it is possible to postpone the ticket.
The client is notified when his turn is up.
Customer promotion after booking through a mobile application or website
The client activates the e-ticket using the terminal
The client is called by the operator at the set recording time
Online monitoring for all branches
Allows company managers to control the entire service process during the working day:
see the level of workload of branches
receive notifications of violation of service standards
monitor the performance of individual employees on a daily basis
Organizations We've Helped Take to the Next Level of Customer Experience
Bureau for Migration and Asylum
The implementation of Earlyone at the Bureau for Migration and Asylum took only 4 days from the confirmation of the project. The solution helps to manage the increased flow of applicants from Ukraine. The project was appreciated by the Government of the Republic of Moldova, the Ministry of Interior Affairs and the Electronic Government Agency.
Contact us with a question you are interested in and we will use all our experience and knowledge to help you